Help & Support

Yes. SHIFT signs you in with a one-time code sent to your email or phone, then you set a 6-digit passcode to unlock the app. Once you’re signed in, your timelines work fully offline — your account keeps them synced across your devices, lets you share with vendors, and powers the Marketplace.

Tap Continue with Email or Continue with Phone and enter your email or number. SHIFT sends a one-time code — type it in and you’re in. There’s no password to remember, and the same step works whether you’re new or returning. The first time, you’ll add your name and create a passcode.

Every SHIFT account needs a name and an email so we can reliably identify and reach you. If you sign up with a phone number, we’ll ask you to add an email once to complete your profile. Email sign-ups already have one, so they’re not asked for a phone number.

After your first sign-in you set a 6-digit passcode that unlocks SHIFT each time you open it, so your events stay private on a shared device. You can also turn on Face ID or Touch ID for one-glance unlock — your biometric data never leaves your device. Manage both under Settings → Account → Privacy & Security.

On the lock screen, tap Forgot passcode?. SHIFT signs you out and you sign back in with a one-time code (sent to whichever method you use), then create a new passcode. Your events are kept — you won’t lose anything.

For quick access during an event, SHIFT skips re-locking if you return within a few minutes of leaving it — so popping out to your camera or texts doesn’t mean a Face ID every time. After a longer break, or a fresh launch, it always asks again. Keep your device secured during an event.

First make sure you’re signed in with the same phone or email the invite was sent to. Then, on the Events list, pull down to refresh — that fetches the latest shared events and changes from the server. Check your connection if it still doesn’t appear.

A pinned block is anchored to its time and won’t move when you shift. Use it for moments tied to the real world — sunset photos, a ceremony start, a venue curfew. The engine compresses flexible blocks around it to keep it on schedule.

A flexible block can shrink to absorb time when you’re running late. Setting a minimum duration tells the engine how far it’s allowed to compress before it warns you that the schedule no longer fits.

Each vendor has a notification threshold. When a shift moves their relevant blocks by more than that threshold, they get a push alert — even if the app is in their pocket — and the change is waiting for them to acknowledge. Vendors are also notified when you assign them to a block and when an event goes live.

No. Vendors get read-only access. They can view the timeline and acknowledge changes, but only you (the owner) can edit it. Vendors also see full notes only for the blocks they’re assigned to.

Open the event and tap into the Live Dashboard. Mark blocks complete as they finish, and if you’re behind, apply a shift in minutes — the rest of the day recalculates and everyone sharing the timeline is updated.

When you choose a venue, SHIFT sends only the coordinates and the event date to Apple WeatherKit (forecast) and sunrise-sunset.org (sunset / golden hour). No personal information is sent.

The free tier covers a limited number of active events and blocks. SHIFT Pro removes those limits and unlocks vendor sharing, the Apple Watch app, widgets and Live Activities, templates, and document export. Pro is available as a monthly or yearly subscription, or as a one-time lifetime purchase.

Go to Settings inside the app and tap Restore Purchases, signed in with the same Apple ID you bought with. Subscriptions are managed in your App Store account settings.

Your timelines live on your device so the app works offline, and they also sync securely to our backend so you can use multiple devices and share. Voice memos sync too, so collaborators you share with can hear them. See the Privacy Policy for details.

Deleting an event removes it everywhere it’s synced; deleting the app clears its local data from that device. To permanently delete your account and all associated data — events, your vendor profile and photos, requests, messages, and reviews — go to Settings → Account → Delete Account right inside the app.

It’s where planners and vendors find each other. Planners search for vendors, save favorites, send requests, and message in-app; vendors create a profile and get discovered. Profiles are Verified by Shift — stats and reviews come from real events run in the app. Any booking or payment happens directly between you and the other person.

Go to Settings → Account, switch to a vendor account, and set up your profile: business name, category, service area, bio, skills, and portfolio photos. Toggle “List me in the marketplace” when you’re ready to be discovered — you can unlist any time.

Open their profile and send a service request with your event details. If they accept, you can message back and forth in the app to sort out the specifics. You’ll get a notification when they respond.

After you’ve worked with a vendor through Shift, you can leave a star rating and a written review on their profile. Because reviews are tied to events actually run in the app, they can’t be faked — that’s what makes a profile “Verified by Shift.”

On a profile or in a chat, use the report option to flag objectionable content, or block a user to hide their content and stop further contact. We review reports and remove offending content or accounts. There’s zero tolerance for objectionable content or abuse.

A planner builds timelines and searches for and books vendors; a vendor has a marketplace listing and receives requests. You pick one when you sign up and can switch under Settings → Account — switching to a planner hides your vendor listing (with a grace period before it’s removed).